Support Services Provided by KnarrTek

KnarrTek consists of a team of experts who are very knowledgeable about implementing real-time materials  tracking and operations management systems for use in the manufacturing, construction, medical, and industrial distribution supply chains.

This team assists KnarrTek's clients to implement work-in-process, job and materials tracking systems which provide real-time information about the status of jobs, materials, customer orders, and projects as well as preventing mistakes and capturing job cost, materials traceability, and operational performance history data.

The KnarrTek team also assists its clients to implement industrial operations management systems which use this data and integrate it with data from a wide-variety of other systems to provide the time-critical decision-support-information that all stake-holders involved in operations management need to make their jobs easier and more effective.

 KnarrTek's services include:

• Expert advice as to the best way to solve specific operations management decision support or operations and inventory tracking problems, including what software, equipment, and supplies to use
• Expert advice as to how to implement automated data exchange interfaces between different systems used by the industrial enterprise. This includes expert advice as to how to solve supply-chain information exchange problems.
• Working with clients to implement Pilot operations and inventory tracking systems to test out using the KnarrTek's BellHawk software in a client's specific application before the client is required to commit for paying for the software.
• Operations Management Decision Support systems design services, for MilramX based solutions, typically resulting in an implementation plan and estimated costs.
• Assistance with the installation of the KnarrTek software on each client's own computers.
• Customization of the BellHawk tracking software, if needed, and coding of MilramX Intelligent Agents to solve specific operations management operations
• Providing custom reports, as well as support for clients developing their own custom reports.
• Providing consulting and systems integration support for integration of the KnarrTek operations management software with ERP and accounting systems as well as with CAD and other systems.
• Support for supply chain information exchange with customers and suppliers.
• Support for integration of tracking software with integration with equipment, such as weighing scales and RFID portals.
• Ongoing support for clients in using these system

KnarrTek has the ability to support a wide range of clients from small, single site manufacturing and industrial distribution organizations to large organizations with operations at multiple sites in many different locations

Please click here to learn more about KnarrTek's Systems Implementation Processes.

KnarrTek provides its support services on an hourly rates basis by billing the time taken against a prepaid support account. This support account is replenished using prepaid support services bundles purchased by the client (like prepaid telephone cards).

Please click here to download a PDF describing KnarrTek's Prepaid Support Services Bundles.

For a no obligation online discussion with a KnarrTek expert about how to implement a real-time Materials Tracking or Operations Management System, please click on the [Contact Us] button below.