Support Services Provided by KnarrTek

KnarrTek consists of a team of experts who are very knowledgeable about implementing real-time Materials Tracking & Decision Support (MTDS) Systems  for use in the manufacturing, construction, medical, and industrial distribution supply chains.

This includes implementing work-in-process, job and materials tracking systems which provide real-time information about the status of jobs, materials, customer orders, and projects as well as preventing mistakes and capturing job cost, materials traceability, and operational performance history data.

These systems track the receipt and put away of raw materials, their conversion into intermediate materials and finished products, as well as the picking, packing, labeling and shipping of finished products. KnarrTek's expertise also includes enterprise and supply-chain information integration systems.

As well as providing the materials tracking and decision support software, some of the services provided by KnarrTek include:

1. Expert advice as to the best way to solve specific decision support or operational tracking  problems, including what software, equipment, and supplies to use
2. Expert advice as to how to solve supply-chain information exchange problems.
3. Expert advice as to how to implement automated data exchange interfaces between different systems used by the industrial enterprise.
4. Systems design services, typically resulting in an implementation plan and estimated costs.
5. Providing standard operations tracking software products as a starting point for system's implementation
6. Working with clients to implement Pilot Decision Support Systems to test out using the KnarrTek DSS software in a client's specific application before the client is required to commit for paying for the software.
7. Providing Decision Support Software-as-a-Service running on Windows Servers managed by KnarrTek.
8. Assistance with the installation of the KnarrTek DSS software on each client's own computers.
9. Customization of the DSS software, if needed.
10. Support for clients developing their own custom reports.
11. Providing consulting and systems integration support for integration of the KnarrTek DSS software with ERP and accounting systems as well as with CAD and other systems.
12. Support for supply chain information exchange with customers and suppliers.
13. Support for integration with integration with equipment, such as weighing scales and RFID portals.
14. Ongoing support for clients in using these systems.

Please note that KnarrTek does not provide:

• Barcode, RFID or other data capture equipment and related supplies. This enables KnarrTek to be impartial as to its recommendations.
• IT Services, such as installing and setting up computers and network components. In our opinion this is best done by IT specialists who are familiar with the clients IT infrastructure and their cyber-security needs.

KnarrTek provides its support services on an hourly rates basis by billing the time taken against Prepaid Support Services Bundles.

KnarrTek also provides fixed price software development services by special quotation.

To talk to an expert about how the KnarrTek team of experts can assist your organization with implementing a real-time Operations Tracking and Decision Support System, please click on the [Contact Us] button below.