KnarrTek Processes for Implementing BellHawk Barcode Tracking Systems
All BellHawk based implementation projects start out with a Pilot project, in which KnarrTek's clients get to use the BellHawk software at no charge, over the Internet, on Windows Servers managed by KnarrTek, as part of KnarrTek's BellHawk Online service.
These Pilot projects may last from 30 to 90 days depending on the scope of the tracking project, from simple operations or materials tracking to more complex work-in-process tracking.
During this time, the staff at KnarrTek will assist the client's team to get a BellHawk based system running with the client's own data so that the client's team can experience how their tracking process will work.
During this time, clients are expected to pay for the services provided by the KnarrTek team in working with the client's team, in the form of prepaid support services bundles.
Some of the services provided include:
Systems design and analysis - assisting the client to map their operations tracking problem onto the best-of-breed tracking processes incorporated into BellHawk. This includes educating managers and their staff in the best ways to solve specific operations tracking problems.
Assistance with the procurement of barcode scanners, labels, and mobile computers, in small quantities, to use in testing the Pilot system in production or training room environment.
Assistance with setting up the BellHawk rules and database. BellHawk is a rules-based system that is designed to be used in a wide range of applications. These rules can be tailored to the needs of each client by importing data in the form of Excel spreadsheets. Also, database information, such as for parts, the locations where they may be stored, and the operations that may be performed, are also imported using Excel spreadsheets
Training and support in the use of the BellHawk software. Here we often use a train-the-trainer method, where we initially train managers and their staff. Then we train supervisors and have them train the material handlers, machine operators, and other production personnel that report to them. This provides the supervisors with the tools they need to assist their people in using the system, when issues arise.
Modification of standard reports or transactions to meet the specific needs of each client as this moves from a training room pilot installation to a trial deployment in production.
Training and support in the use of the DEX interface, on a Pilot basis. DEX is an Interface which provides a simplified
"mirror" of the BellHawk database in a SQL Server Express database on the user's own PC. This can be used by clients to produce custom reports using a wide range of reporting software packages. It can also be used for bulk imports of setup data into the BellHawk database.
Note that, during the Pilot phase:
All customer, receiving, work, picking, and ship orders are entered by hand. Subsequently these may be imported through a MilramX based system, where they may be created or imported from accounting.
There is little or no requirement for involvement with the IT department or external support organization until the Pilot is transferred to full production operation
For simplicity, we use preprinted rolls of tracking labels rather than print out barcode labels on barcode label printers. Also, all tracking can be performed using barcoded travelers and picking sheets printed on an office printer, with no special software required.