KnarrTek provides support services for three levels of clients:
We recognize that smaller organizations do not have the expertise and their people do not have the time available to manage the implementation of a job and materials tracking and tracking system. In this case, the KnarrTek team can do a needs analysis, systems design and then manage the implementation of a turnkey system, including providing on-site training and go-live support all while minimizing activities which would distract from shipping products out of the door.
We also recognize that large organizations have IT Departments which want to mange these projects themselves, including procurement of equipment and implementation of interfaces to their other systems. In this case the KnarrTek team provides expert advise, the needed software, installation and customization support, and train-the-trainer support.
But, we also provide support for departments within large organizations that have a specific materials tracking or operations management problem they need to solve but do not wish to involve corporate IT or where corporate IT staff is to busy to address what to them is a small problem. In this case we provide a stand-alone solution based on our BellHawk Online cloud-based service, which does not require involvement of the Corporate IT staff.
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