Winning sales in the first place is the function of sales and marketing.
Winning repeat orders is a function of operations managers achieving a high
level of customer satisfaction.
KnarrTek's Decision Support software supports this objective by:
Dynamically planning and scheduling customer orders to ensure that
promised delivery dates are met, even when problems arise.
Monitoring the progress of customer orders and alerting sales,
customer support, and appropriate operations managers if production is
Automatically ordering needed materials to ensure that customer
products can be made and shipped on time and compensating for changes in
supply chain delivery issues.
Preventing mistakes by warning operators and materials handlers when
they are about to make an operational mistake in making, picking,
packing and shipping customer orders.
Making sure that products are correctly labeled by automatically
generating situation specific labels for different levels of packaging
to be sent to customers. This can avoid rejection of shipped orders or
penalties for incorrect shipments.
Automatically sending status updates to customers as well as data
such as advanced shipment notices and materials tracking and
traceability to customer systems, so as to minimize work the customer
staff has to do in receiving their order.
Automatically updating the ERP/accounting system with data about
what was actually shipped so the invoice can be quickly generated for
the customer and so that it matches what was shipped, which can expedite