A Decision Support System (DSS) is an information system that supports business or organizational decision-making activities. DSSs serve the management, operations and planning levels of an organization (usually mid and higher management) and help people make decisions about problems that may be rapidly changing and not easily specified in advance - i.e. unstructured and semi-structured decision problems.
Decision Support Systems are a paradigm shift from ERP and accounting systems, which provide people with stacks of reports about what went wrong yesterday, to providing these same people with the real-time information they need, when they need it, to efficiently do their job without making mistakes.
Instead of thinking about what data an IT system can collect and report on, in an Operations Management Decision Support System we think about what information people need and when, to efficiently do their jobs.
To learn more about Decision Support Systems and their application to operations management in manufacturing plants and industrial distribution warehouses, please read the whitepaper "What are Decision Support Systems for Industrial Operations Management?" by Dr. Peter Green.
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