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Who is KnarrTek? KnarrTek assists industrial organizations to implement materials tracking and traceability systems, work-in-process tracking systems, as well as enterprise and supply-chain information integration systems.
What does KnarrTek provide? KnarrTek provides software solutions based on the BellHawk and MilramX software plus expert services from its staff who have in-depth experience gained in implementing many such systems over the past decade.
Who are KnarrTek's Clients? KnarrTek's clients include manufacturers, food and pharmaceutical processors, defense, construction, repair, and engineering organizations, as well as many other industrial organizations.
How does KnarrTek Deliver its Software? KnarrTek provides the BellHawk software on a software-as-a-service basis for use on a subscription basis on Windows Servers managed by KnarrTek at secure data centers in the USA. KnarrTek also sells and rents licenses to use BellHawk on client's own computers. Licenses to use the MilramX software are currently provided at no additional cost as part of information integration projects undertaken by KnarrTek for its clients.
How does KnarrTek carry out Implementation Projects? KnarrTek works directly with the IT and operations staff of larger organizations and as a sub-contractor to systems integration organizations. KnarrTek also runs a reseller partner program for resellers of barcode equipment, which enables these organizations to sell complete turnkey systems. This includes the BellHawk software and the KnarrTek services which partners resell as part of their turnkey systems.
Who uses the BellHawk software? A wide range of industrial organizations, including machine shops, rolled materials converters, plastic injection molders, fabricators of building components, engineering and defense contractors, contract manufacturers and other assemblers of electromechanical systems, as well as repair, refurbishing and recycling organizations. In addition BellHawk is used by a range of organizations that need to comply with FDA regulations including food and pharmaceutical processors, medical device and supplies manufacturers, and makers of veterinary products and natural supplements.
Who is the target audience for the BellHawk on line services? Small to mid-sized organizations, as well as departments within larger organizations, that are looking for an affordable "off-the shelf" solution that they can use in the Cloud without the need for their corporate IT organization to get involved or to pay large up-front fees for software and supporting services.
What about larger organizations? KnarrTek also sells or rents licenses to use the BellHawk software to the IT Departments of larger organizations for installation on their own Windows Server.
What is the BellHawk software? The BellHawk software platform was developed by Milramco LLC, in collaboration with other partners, to provide a software platform to enable larger organization to implement customized operations tracking and management systems. KnarrTek is Milramco's sales and support organization for this software in North America . For full details about the BellHawk software platform, please see www.BellHawk.com.
What is the MilramX software? The MilramX software is a real-time AI based software platform, which was developed by Milramco in collaboration with a number of partners, as a way to cut the cost and speed the development time for implementing automated information integration systems. For details about the MilramX software platform, please see www.MilramX.com.
What is the typical cost for using BellHawk? BellHawk typically costs most client organizations under $1,000 per month.
What is the typical cost savings from using the BellHawk software? Typically clients save the equivalent of the cost of between one and three people at an average loaded labor cost of $5,000 per month per person by switching from using paper forms and manual keyboard data entry to using barcode scanning to track their materials and work-in-process.
What other benefits does using the BellHawk have? BellHawk enables clients to ensure that they get customer orders out on time, prevent operational mistakes, and to know the labor and materials cost of each job. In addition it captures materials traceability history.
What about Support Services? KnarrTek and its partners offer a full range of supporting services but enable clients to save money by doing as much of the implementation work themselves as they have the capability to do.
What about barcode scanners and printers and mobile devices? BellHawk works with a wide range of Android based mobile devices, as well as with a wide range of 1D and 2D barcode scanners and barcode label printers. These are readily available from our partners or a wide range of other suppliers over the Internet.
What about preprinted rolls of license-plate number barcodes, as well as rack and floor stand barcode labels? We can make recommendations as to suppliers that can make these products to your specifications at an affordable price.
Should we use BellHawk Online or rent/purchase BellHawk for installation on our own Windows Server? If you are a small or medium sized organization without an in-house IT department then you should definitely use BellHawk Online. If you have an IT department and need to integrate many custom reports into BellHawk, or closely integrate BellHawk with other on-site systems, or have specific IT requirements, such as for security, then you should consider renting or purchasing licenses to use the BellHawk software for installation on your own Windows Server.
Do we save money by renting the software rather than using BellHawk on your servers? No, the monthly costs of renting or subscribing to the software are essentially the same. Support services inevitably cost more to install and support the BellHawk software on your own server.
Do we save money by purchasing rather than renting licenses to use BellHawk? This depends. Purchasing a license to use BellHawk costs the same as 36 months of rental or on-line subscription costs but only includes one year of the software maintenance plan, which is included in subscriptions or rentals. For those organizations purchasing a license, on a one-time payment basis, this maintenance plan is available, after the first year, for 20% of the cost of licenses purchased.
We are a large organization with our own IT staff. We need sophisticated real-time operations tracking and management capabilities. Can we save time and money by purchasing a license to use the BellHawk software platform as the basis of implementing our own system? Yes, you can purchase a source code license to use the BellHawk software and MilramX platforms.
Can BellHawk Exchange Data with my ERP or Accounting System? BellHawk can exchange data with other systems using Excel spreadsheets or comma delimited files. The DEX automated data exchange interface provides a straight-forward method of exchanging data with BellHawk from other systems located on computers in a plant or data center.
Can BellHawk import data from my CAD system? BellHawk can import files in .CSV or Excel formats from a variety of CAD systems. Please note that these imports typically need tailoring to the specific CAD system and how it is being used.
If we start using BellHawk Online on a subscription basis, can we transition to running BellHawk on our own Windows Server? Yes, each BellHawk Online client gets their own website and database that can easily be transitioned, in future, to use their own server.
How reliable is the BellHawk Online Service? BellHawk Online is run at a secure data center in the USA which has a very high uptime. We also take precautions, such as taking nightly backups of each client's data and storing this in the Cloud so as to facilitate rapid disaster recovery.
What if the Internet goes down and we depend on BellHawk Online? This is always a risk factor, especially if the Internet is accessed over a cable strung on utility poles. But often, the same poles carry the electricity to the plant. If a pole comes down or a tree falls over the wires both go out, and with it the operation of the plant. As a result, the risk has not been increased by using the Internet to manage plant operations.
What if we want our BellHawk instance customized? This is a paid service provided by KnarrTek's technical staff and its partners. Except in simple cases, these customizations start with a design phase to clearly document the changes requested and to provide an accurate estimate of the cost
What if we want to develop our own custom reports from the BellHawk data? We recommend using the DEX interface to automatically extract the needed data from the BellHawk database. Custom reports can then be created using tools such as Excel, Access, Crystal Reports, and SSRS using data from tables in the DEX database.
Do you make on-site sales calls? All client engagements start out remotely with the gathering of information over the Internet. If it is determined that an on-site visit by a member of KnarrTek's staff is needed to gather more information, in order to prepare a systems design and budgetary proposal, then these are carried out as a client-funded design phase. Alternately KnarrTek may refer the opportunity to a local partner who can make an on-site sales call.
Do you arrange for visits to other users of the BellHawk software so we can see it in operation? Regretfully no. Our clients are all way too busy running their own businesses to host site visits. Many also have security concerns about hosting visitors. We provide an extensive set of training materials on-line for prospective clients to educate themselves.
Do you provide lists of References? No, we jealously guard our clients' privacy. But, where appropriate, once a prospective user of BellHawk has decided that BellHawk is an appropriate solution for them and is simply doing final due diligence, we can arrange a telephone call with an existing user of the BellHawk software for an exchange of information.
Do you offer monthly subscription payments? No we only accept quarterly and annual prepayments to enable our corporate clients to pay by check or wire-transfer, which they seem to prefer.
Do You Offer Free Trials of Your Software? Yes for 60 days using our BellHawk Online service, but we expect our clients to pay for setting up the database and website for their trial version of BellHawk and for KnarrTek staff providing technical support services during the trial.
Do you provide demonstrations of your software with our data? Generally no. Setting up this data is often time consuming, which is why we have the 60 day trial, so prospective clients can setup their own data.
Can we use BellHawk to just track operations in one limited area of our facility or do we need to deploy it to the whole plant at the same time? We encourage our clients to start in one area, to solve an immediately pressing problem. Then clients can incrementally expand their use of BellHawk to cover other areas as they gain experience with using the capabilities of BellHawk.
Do I need to purchase a barcode printer to use BellHawk? No BellHawk prints its barcoded documents on an office printer and also uses pre-printed rolls of "license-plate" tracking barcodes.
What if I need BellHawk to print barcode labels on demand? We recommend using the BellHawk TAG software, running on a Windows Workstation in each facility, to ensure high speed printing on barcode label printers in that facility.
What if I need to integrate with weighing scales? We recommend using the BellHawk Weighing Scale Interface software running on a Windows PC to interface between a local weighing scale, connected to the PC, and BellHawk running in the Cloud.
Do you support the use of RFID to track materials? Yes, our TAG software can encode combination barcode labels and RFID tags which can then be tracked by our RFID software. Typically we refer such projects to partners who are experts in supplying and setting up RFID equipment.
How easy is it to configure BellHawk to the specific needs of my organization? BellHawk uses a rules-based engine that incorporates industry best practices. Clients can set their own parameters to these rules (using Excel imports) but cannot change the underlying rules. These rules can, however, be customized by the staff of KnarrTek when needed.